Privacy Policy

Effective Date: 09/30/2024

1. Introduction

Welcome to PingMeDoc. Your privacy is important to us, and we are committed to protecting your personal data and health information. This Privacy Policy outlines the types of information we collect, how we use it, share it, and the measures we take to protect it. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following categories of information to deliver our services safely and effectively:

  • Personal Information:
    Includes your name, email address, phone number, residential address, and payment details collected when you submit a form, register, or make a payment.
  • Health-Related Information:
    Includes symptoms, diagnoses, test reports, prescriptions, medical certificates, and consultation notes that you provide or generate through our platform.
  • Identity Verification Documents:
    To verify the authenticity of medical service requests and prevent misuse, we may request and collect government-issued ID proofs such as Aadhaar, PAN, Driving License, Voter ID, or Passport.

This data is collected solely for patient verification and compliance with legal and regulatory obligations. By submitting your ID, you authorize PingMeDoc to store and process it securely. This step protects you from impersonation, fraud, and unauthorized usage of medical services.

3. How We Use Your Information

We use your information to:

  • Verify your identity.
  • Issue valid medical certificates and prescriptions.
  • Facilitate online consultations and lab bookings.
  • Communicate with you regarding services and transactions.
  • Improve the performance and safety of our platform.
  • Comply with laws, regulations, and law enforcement requests.
  • Prevent fraud, impersonation, or unauthorized access.

4. Information Sharing and Disclosure

  • We do not sell or rent your information to third parties. However, we may share it with:
  • Registered medical practitioners for issuing valid prescriptions and certificates.
  • Diagnostic labs and pharmacy partners only with your consent.
  • Payment processors (e.g., Razorpay) to process transactions securely.
  • Government or law enforcement authorities when required by law.
  • All third-party partners are bound by strict confidentiality and data security agreements.

5. Data Retention and Security

  • We retain your personal and health data only as long as needed to fulfill the services or comply with legal obligations.

We store your data, including ID proof, on secure servers using encryption and access control mechanisms. We implement regular audits, role-based access, and firewall protection to minimize risks.

6. Your Rights

  • As a user, you have the right to:
  • Request access to your personal data.
  • Request correction or update of inaccurate information.
  • Withdraw consent or request data deletion (subject to legal obligations).
  • File a complaint with the relevant data protection authority.
  • To exercise these rights, please contact: care @pingmedoc.com

7. Legal Basis for Processing (As per DPDP Act, 2023)

We process your data on the following grounds:

  • Your explicit consent (e.g., for consultations and form submissions).
  • To perform contractual obligations (e.g., to issue a certificate).
  • To comply with legal and regulatory mandates (e.g., ID verification).
  • For legitimate business purposes, where such processing does not override your fundamental privacy rights.

8. Third-Party Services and Integrations

PingMeDoc uses third-party tools and services, such as:

  • Forms for form submissions.
  • Razorpay and similar gateways for payment processing.
  • Diagnostic labs and pharmacy chains for service execution.

These providers may have access to limited data needed to deliver specific functionality. All are required to comply with strict data protection standards.

9. Children’s Privacy

Our services are intended for users aged 18 and above. For minors (below 18 years), services can be used only with parental or guardian consent. We do not knowingly collect personal or health information from minors without appropriate authorization.

10. Cross-Border Data Transfer

Your data may be processed on servers located outside India (e.g., cloud services). If this occurs, we ensure such transfers are made in compliance with applicable data protection laws, using appropriate safeguards like encryption and access control.

11. Data Breach Notification

In the event of a data breach involving your personal or health information, we will notify you and relevant authorities promptly, in accordance with legal requirements. We will also take immediate action to limit the impact and prevent future incidents.

12. Cookies and Tracking Technologies

Our website may use cookies and tracking tools to:

  • Improve functionality and performance.
  • Analyze usage and trends.
  • Serve relevant offers and ads.

You can disable cookies in your browser settings if you prefer to restrict tracking.

13. Communication Consent

By using our services, you consent to receive transactional communications via SMS, email, or WhatsApp. These include receipts, appointment updates, reports, or important notifications.

You may unsubscribe from promotional messages at any time.

14. Data Protection Contact

If you have any questions or complaints about this Privacy Policy or our data handling practices, you may reach us at:

PingMeDoc Healthtech Private Limited

Email: care@pingmedoc.com

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in law or our services. The latest version will always be available on our website, with the “Effective Date” updated. Continued use of our services after changes constitutes your agreement to the updated terms.