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A late-night enquiry becomes a paid, confirmed home visit. No staff woken, no slot lost.
Built on PingMeDoc AI, our own healthcare LLM. Trained for Indian clinical context, medicines and languages.
Hindi, Tamil, Tanglish and English, plus voice notes. Switches language on request, mid-chat.
Asks the right questions and routes to the right doctor. Escalates real emergencies to 108.
Every order checked against allergies & interactions before it dispenses. Safety over revenue.
Reports are OTP-locked to the patient's own number. No number match, no data.
Turns a photo of any report into plain-language guidance, even one from another lab.
Ask it about revenue, root-cause a dip, or pull a recall list. All from the same WhatsApp number.
Reminders, queue questions, history-taking, billing, follow-ups: all handled before a staff member is ever pulled in. Here’s the routine it quietly absorbs, every day.
The night before, it interviews the patient and lands a ready-made history on the doctor's screen, so a 15-minute consult stays a focused 15 minutes.
The night before an appointment the agent interviews the patient, structures their answers, and pushes a ready SOAP note into the clinic EMR. The doctor walks in already briefed.
The AI handles the routine and escalates only what needs a human. Your team works from one shared screen: inbox, tickets, campaigns and logs.
The bot works every chat by default and only flags what needs you. Take over in one tap, hand back when you’re done, with AI-drafted replies ready to send.
Turn any chat into a tracked ticket. The full customer context, chat history and payment come attached automatically. Assign, prioritise and resolve, with refunds and escalations built in.
Build a cohort (“diabetics overdue for HbA1c”), pick a template, and let a drip sequence do the follow-up. Every send respects opt-out and the 24-hour window.
Every message sent and received is logged, with delivery and failure tracking, template analytics, and a running deliverability health check so your number stays in good standing with Meta.
Meta/WhatsApp charges are billed at cost, separately (utility ~₹0.12, marketing ~₹0.78 per message). No markup, no hidden bundling. You see exactly what messaging costs. AI chat caps are upgradeable anytime.
Handled end to end by AI. No staff woken up, every night.
The agent answers on the number patients already message, in their language, at 2 a.m., and hands the front desk a booked, paid, pre-briefed patient.
Test enquiries, price quotes, home-collection slots, payment and report delivery, all in one chat. Reports go out as the PDF itself, OTP-locked to the patient's number.
Appointment booking, reminders, reschedules and a short pre-visit intake that lands in the doctor's rail before the patient walks in.
Prescription photos become priced orders, prescription-only items wait for the pharmacist, payment is collected in chat, and refill reminders bring the patient back.
One agent across every branch, routing to the right centre and doctor, with a shared team inbox, tickets and campaign console behind it.
Six jobs the front desk dreads, done on WhatsApp by an agent that knows when to hand over to a human.
A health conversation on WhatsApp has rules. The agent follows them without being told each time.
A report is released only to the number the patient registered, after an OTP. No number match, no data. Family members receive reports only when the patient has linked them.
The agent triages and books; it does not diagnose or prescribe. Emergencies are escalated to 108 and to a human. Medicine orders are checked against allergies and interactions before they reach the pharmacist.
Your number runs on the WhatsApp Business Platform, with opt-in recorded, templates approved by Meta, and conversation charges passed through at Meta's published rates.
Consent is recorded per patient and per purpose, access is scoped by role, and every read and write of a health record is logged. Data stays in India on encrypted infrastructure hosted in Mumbai.
Related pages: clinic management software, the lab LIMS and patient recall campaigns.
Enquiry to confirmed, paid booking, end to end, in under a minute.