Books, pays, confirms — while you sleep
A late-night enquiry becomes a paid, confirmed home visit. No staff woken, no slot lost.
Not a chatbot — a clinician’s front office.
Built on PingMeDoc AI, our own healthcare LLM — trained for Indian clinical context, medicines and languages.
Speaks their language
Hindi, Tamil, Tanglish & English — and reads voice notes. Switches language on request, mid-chat.
Triages before it books
Asks the right questions, routes to the right doctor, escalates real emergencies to 108.
Refuses unsafe sales
Every order checked against allergies & interactions before it dispenses. Safety over revenue.
Guards privacy
Reports are OTP-locked to the patient's own number. No number match, no data.
Reads any lab's report
Turns a photo of any report into plain-language guidance — even from another lab.
Runs your business
Ask it revenue, root-cause a dip, pull a recall list — all from the same WhatsApp number.
It does the jobs your front desk dreads.
Reminders, queue questions, history-taking, billing, follow-ups — handled before a staff member is ever pulled in. Here’s the routine it quietly absorbs, every day.
Collects the history before the visit
The night before, it interviews the patient and lands a ready-made history on the doctor's screen — so a 15-minute consult stays a focused 15 minutes.
It takes the history — and writes it straight into your EMR.
The night before an appointment the agent interviews the patient, structures their answers, and pushes a ready SOAP note into the clinic EMR. The doctor walks in already briefed.
More than a bot — a full operations console.
The AI handles the routine and escalates only what needs a human. Your team works from one shared screen — inbox, tickets, campaigns and logs.
One screen, the whole conversation.
The bot works every chat by default and only flags what needs you. Take over in one tap, hand back when you’re done — with AI-drafted replies ready to send.
- ✓ Bot-active · needs-human · needs-approval queues
- ✓ One-tap take-over & hand-back
- ✓ AI suggested replies
- ✓ 24h-window & template awareness
Nothing slips through the cracks.
Turn any chat into a tracked ticket — the full customer context, chat history and payment come attached automatically. Assign, prioritise and resolve, with refunds and escalations built in.
- ✓ Raise from any chat
- ✓ Assign, prioritise & resolve
- ✓ Full customer context attached
- ✓ Refund & escalation flows
Bring patients back — at scale.
Build a cohort (“diabetics overdue for HbA1c”), pick a template, and let a drip sequence do the follow-up. Every send respects opt-out and the 24-hour window.
- ✓ Broadcasts to patient cohorts
- ✓ Reusable message templates
- ✓ Drip & nurture flows
- ✓ Send-to-many with opt-out
Know exactly what went out.
Every message sent and received is logged, with delivery and failure tracking, template analytics, and a running deliverability health check so your number stays in good standing with Meta.
- ✓ Every message sent & received
- ✓ Delivery & failure tracking
- ✓ Volume & template analytics
- ✓ Deliverability health checks
Meta/WhatsApp charges are billed at cost, separately (utility ~₹0.12, marketing ~₹0.78 per message). No markup, no hidden bundling — you see exactly what messaging costs. AI chat caps are upgradeable anytime.
Handled end to end by AI — no staff woken up, every night.
- ✓ 24/7 booking & slots
- ✓ FAQ & service enquiries
- ✓ Automated report delivery
- ✓ OTP-gated dashboard
- ✓ Appointment reminders
- ✓ Up to 2,000 AI chats/mo
- ✓ Everything in Front Desk
- ✓ AI symptom triage & routing
- ✓ Payment collection in chat
- ✓ Home collection scheduling
- ✓ Follow-up & nurture flows
- ✓ Post-visit care instructions
- ✓ Up to 3,000 AI chats/mo
- ✓ Everything in Care Agent
- ✓ Pending payment chasing
- ✓ Annual checkup rebooking
- ✓ Package upsell from history
- ✓ Renewal & birthday nudges
- ✓ Campaign broadcasts
- ✓ Fair-use unlimited chats
Message the agent yourself.
Enquiry to confirmed, paid booking — end to end, in under a minute.