Privacy Policy
Last updated: January 6, 2026
This policy explains what information PingMeDoc collects, how we use it, when we share it, how we protect it, and your choices.
Data minimisation
We aim to collect what is needed to deliver services (bookings, orders, certificates, consultation support) and avoid unnecessary personal data.
Reasonable safeguards
We use administrative, technical, and organisational controls to reduce risk and respond to suspected incidents.
Limited sharing
We share information only as required for service delivery (clinicians, labs, pharmacies, logistics, payments) or where required by law.
On this page
1) Overview
What this policy covers.
This Privacy Policy describes how PingMeDoc collects, uses, and shares information when you use our website and services. If local law requires additional disclosures, those will apply.
By using PingMeDoc, you agree to the practices described here. If you do not agree, please discontinue use.
2) Data we collect
Categories of information we may process.
- Account and contact data: name, phone, email, and address (when required for service fulfillment).
- Service data: booking/order details, certificate request details, consultation support information (where applicable), and status updates.
- Payment metadata: transaction identifiers, payment status, and reconciliation details. We do not store full card details.
- Technical data: device/browser information, IP address, and basic logs used for security, fraud prevention, and performance monitoring.
Note: Specific services may require additional information (e.g., delivery address for pharmacy, or required fields for certificates).
3) How we use data
Why we process information.
- To provide services you request (bookings, orders, certificate workflows, and related support).
- To communicate status updates and request clarifications required for fulfillment.
- To prevent fraud, enforce policies, and secure the platform.
- To improve product experience, reliability, and service quality.
- To comply with legal and regulatory obligations where applicable.
4) Health-related information
Handling sensitive information with care.
If you apply for certificates, consultations, or certain services, you may provide health-related information. We use it only to process your request and support clinician review where applicable.
Please share only what is relevant. We treat such information as confidential and apply access controls within our systems.
6) Security
Safeguards and limitations.
We use reasonable administrative, technical, and organisational safeguards to protect data. No system can be guaranteed 100% secure, but we design to reduce risk and respond quickly to suspected incidents.
You are responsible for maintaining the confidentiality of your login credentials and for securing your device.
7) Retention
How long we keep information.
We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce policies. Retention may vary by category (bookings, orders, certificates, and support interactions).
9) Your choices and rights
Requests and controls.
- You may request correction of inaccurate account information.
- You may request account-related assistance via support.
- Where applicable, you may request deletion of certain data subject to legal retention requirements and operational necessities.
10) Children
Minors and guardian responsibility.
Our services are intended for adults. Where a minor’s data is involved (e.g., a parent booking services), the adult is responsible for providing lawful consent and accurate information.
11) Contact
How to reach us for privacy questions.
Privacy contact
For privacy questions or requests, email privacy@pingmedoc.com.
Please include the email/phone used on your account and a brief description of your request.
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