Last updated: January 6, 2026
This policy explains what information PingMeDoc collects, how we use it, when we share it, how we protect it, and your choices.
Data minimisation
We aim to collect what is needed to deliver services (bookings, orders, certificates, consultation support) and avoid unnecessary personal data.
Reasonable safeguards
We use administrative, technical, and organisational controls to reduce risk and respond to suspected incidents.
Limited sharing
We share information only as required for service delivery (clinicians, labs, pharmacies, logistics, payments) or where required by law.
On this page
What this policy covers.
This Privacy Policy describes how PingMeDoc collects, uses, and shares information when you use our website and services. If local law requires additional disclosures, those will apply.
By using PingMeDoc, you agree to the practices described here. If you do not agree, please discontinue use.
Categories of information we may process.
Note: Specific services may require additional information (e.g., delivery address for pharmacy, or required fields for certificates).
Why we process information.
Handling sensitive information with care.
If you apply for certificates, consultations, or certain services, you may provide health-related information. We use it only to process your request and support clinician review where applicable.
Please share only what is relevant. We treat such information as confidential and apply access controls within our systems.
Safeguards and limitations.
We use reasonable administrative, technical, and organisational safeguards to protect data. No system can be guaranteed 100% secure, but we design to reduce risk and respond quickly to suspected incidents.
You are responsible for maintaining the confidentiality of your login credentials and for securing your device.
How long we keep information.
We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce policies. Retention may vary by category (bookings, orders, certificates, and support interactions).
Requests and controls.
Minors and guardian responsibility.
Our services are intended for adults. Where a minor’s data is involved (e.g., a parent booking services), the adult is responsible for providing lawful consent and accurate information.
How to reach us for privacy questions.
Privacy contact
For privacy questions or requests, email privacy@pingmedoc.com.
Please include the email/phone used on your account and a brief description of your request.
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