Refund & Cancellation Policy

• Refund eligibility depends on the service and whether fulfillment/review has started.
• If we cannot fulfill a paid request due to operational constraints, we aim to resolve fairly and quickly.
• Refund timelines vary by payment method and bank processing time.

When cancellation may be possible

• If you cancel before doctor review starts, we may be able to cancel and refund (subject to payment gateway status).

If a certificate is not issued after review

• If a certificate cannot be issued after doctor review (for example, not medically appropriate, insufficient details, or policy constraints), a refund may be processed as per policy—typically after deducting applicable doctor consultation/review fee.

Non-refundable scenarios (examples)

• If the doctor has already completed review/consultation, the consultation/review component may be non-refundable.
• Requests for backdated/false information are not eligible and may be rejected without issuance.

For service-specific pricing and timelines, refer to the relevant certificate pages (e.g., Form 1A Tamil Nadu, International).

Lab booking cancellations depend on whether sample collection is scheduled/completed, and whether the sample has entered processing.

• If cancelled before sample collection/processing starts, partial or full refunds may be possible.
• Once sample collection is completed or processing has started, refunds may be partial or not possible, depending on the case.

If a partner lab is involved, partner rules and operational feasibility may also apply.

Pharmacy order cancellations depend on dispatch status, item category, and safety/regulatory constraints.

• If the order has not been dispatched, cancellation may be possible.
• After dispatch, returns/cancellations may be restricted based on item type (e.g., temperature-sensitive, sealed products, regulated categories).
• Any eligible refund is processed after return verification (where applicable).

If you believe a payment was made in error, contact us first so we can resolve it quickly. Chargebacks are handled by banks/payment networks and can take longer to resolve.

Where fulfillment evidence exists (e.g., issued certificate, lab collection/processing, pharmacy dispatch/delivery), disputes may be contested through the payment network using available logs and proof.