How can we help you?
Find answers, track orders, or reach our team directly. Include your booking or order ID for faster help.
What do you need help with?
Jump to the right section or manage from your dashboard.
Lab Tests & Reports
Track bookings, download reports, reschedule
Pharmacy Orders
Track delivery, reorder, upload prescriptions
Medical Certificates
Check status, download, request changes
Doctor Consultations
View notes, book follow-up, share reports
Account & Login
Reset password, update profile, manage family
Health Tools
Calculators, vaccination schedule, growth charts
Common questions
Quick answers to the most asked support questions.
Log in to your PingMeDoc™ dashboard and go to Labs > My Bookings. You can see the status, scheduled time, and download reports once ready.
Still need help?
Reach us directly. Include your booking/order ID for faster resolution.
Response time
We usually respond within 1 business day. Complex cases may take longer depending on partner verification.
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