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Ten stages, every handover recorded, and the two moments most software skips: the sample that gets rejected with a reason, and the result that a second person must release.
Every stage below is a screen in the product, not a diagram drawn for this page.
Scroll sideways, the rail runs the way the sample does. Under every card: what the software wrote down without anyone asking.
Patient gets a permanent ID; the bill, the tests and the referring doctor are captured in one screen.
A barcode prints for every tube at registration, or a handwritten accession number where there is no printer.
Draw recorded against the barcode. From here, every scan says who held the tube and when.
The lab logs the tube in. A haemolysed or short sample is rejected HERE (with a reason) not discovered after a wrong result.
Each department sees its pending tubes. Send-outs to a reference lab are tracked until the result returns.
Keyboard-first entry with the normal range for this patient's age and sex, the last value beside today's, and automatic H/L flags.
A different login approves. Danger-level results start alerting and keep alerting until someone confirms the callback.
Your letterhead, the signing doctor's registration number, a QR that opens the genuine copy. A correction later is a new version. Never a quiet edit.
The PDF itself lands in the patient's WhatsApp, with an OTP-guarded online copy. The doctor sees it the same minute the patient does.
The day's cash reconciles at shift close; specimen disposal is recorded at the end of the chain.
Haemolysed, clotted, short volume, wrong tube, unlabelled. The technician picks the reason, the front desk sees it instantly, and the patient is called for a re-draw before the referring doctor ever asks. The alternative is what most labs live with: a result that quietly never arrives, and a doctor who stops referring.
Every rejection is dated, named and countable, which is also the first quality indicator an NABL assessor asks to see.
Where does the analyser fit? Between stages 05 and 06: machines can send results straight into the worklist over HL7: currently running as a pilot, priced as an add-on, and described honestly on the interfacing page. Nothing on this page depends on it.
Register a patient, print the barcode, enter a result, have a second person release it, and watch the report reach a phone. Seven days, no card.