Medical Disclaimer & Service Rules

PingMeDoc supports healthcare workflows such as lab bookings, pharmacy ordering, certificate requests, consultations, and health tools. Some services may involve third-party providers (for example, labs, logistics, or payment gateways). Timelines, availability, and acceptance may vary based on provider capacity, clinical appropriateness, and user-specific requirements.

PingMeDoc does not provide emergency services. The platform is not intended to replace an in-person clinical examination when one is required.

Do not use PingMeDoc for emergencies or time-critical medical decisions. If symptoms are severe, rapidly worsening, or you suspect overdose/poisoning, seek immediate in-person care.

• Severe breathing difficulty, chest pain, severe drowsiness, seizures, confusion, collapse.
• Severe dehydration (very low urine, lethargy), uncontrolled bleeding, major injury.
• Suspected overdose, poisoning, or serious allergic reaction.

Tools (calculators, reports) and informational pages are for general guidance and clarity. They do not replace a clinician’s judgement, diagnosis, or prescription.

Always verify inputs (units, weight, dosage strength, dates). If anything looks incorrect or you are unsure, consult a clinician before acting on the output.

Consultations are intended for guidance, triage, and follow-up when appropriate. Certain symptoms and conditions require in-person evaluation (including physical exam, vitals, or investigations) and cannot be safely managed online.

Clinicians may refuse or redirect a consultation if online assessment is not clinically appropriate.

• Certificates are issued only after appropriate review by a registered medical practitioner.
• No backdated or false certificates. Requests asking for inaccurate information may be rejected.
• Provide accurate name, dates, addressee, and required format (if your HR/college needs it).
• Issuance depends on clinical appropriateness and adequate information.

• Some medicines require a valid prescription. Upload the prescription when requested.
• Do not attempt to purchase restricted medicines without appropriate authorization.
• Orders may be delayed, modified, or cancelled if regulatory or safety checks require it.

• Follow test preparation instructions (fasting, timing, medication notes) shown during booking.
• Lab reports are clinical data and may require clinician interpretation in context of symptoms/history.
• Reference ranges can vary by lab method; do not self-diagnose from a single value.

Avoid uploading unnecessary personal identifiers or unrelated medical documents. Use the platform responsibly and share information only with the organisation that requires it (HR/college/authority).

If you believe any submitted information is incorrect or should be removed, contact support.

• Provide accurate details and relevant supporting information where applicable.
• Do not upload forged documents or impersonate another person.
• Use the platform lawfully and respectfully.
• Keep your login credentials secure; notify support if you suspect unauthorized access.