Question 1

Are all Heinz India Pvt Ltd products genuine?

Accepted Answer

Yes — we source Heinz India Pvt Ltd products through authorised distributors and verify batch numbers on receipt. You get the same authentic product as in any reputed retail pharmacy.

Question 2

Do Heinz India Pvt Ltd medicines need a prescription?

Accepted Answer

It depends on the product. Items marked 'Rx' on the card require a valid prescription, which our licensed pharmacists verify before dispatch. OTC items ship without a prescription.

Question 3

What is the delivery time for Heinz India Pvt Ltd products?

Accepted Answer

Standard couriered delivery across India is 2–5 business days depending on serviceability. Chennai express delivery is available where the route is enabled.

Question 4

Can I return Heinz India Pvt Ltd products?

Accepted Answer

Sealed, unopened OTC products are returnable within 7 days of delivery. Prescription medicines, refrigerated items and partially-used packs are non-returnable for safety reasons.

Heinz India Pvt Ltd

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