Question 1

How do I book a lab test on PingMeDoc?

Accepted Answer

Search for your test, add it to cart, select your patient profile, choose your address and a convenient time slot, and pay online. Our phlebotomist will visit your home to collect the sample.

Question 2

Is home sample collection available in my area?

Accepted Answer

We currently offer home sample collection across Chennai and nearby areas. Enter your pincode during checkout to confirm serviceability.

Question 3

How soon will I get my lab reports?

Accepted Answer

Most routine tests like CBC, blood sugar, and urine tests have reports ready within 24 hours. Specialised tests may take 3-5 working days. Reports are available in your PingMeDoc dashboard.

Question 4

Are the labs NABL accredited?

Accepted Answer

Yes, we partner with NABL-accredited and ISO-certified diagnostic laboratories to ensure accurate and reliable results.

Question 5

Can I book tests for a family member?

Accepted Answer

Yes. You can add multiple patient profiles in your account and book tests for any family member. Select the correct profile during checkout.

Question 6

Do I need to fast before blood tests?

Accepted Answer

Some tests like lipid profile, fasting blood sugar, and glucose tolerance tests require 8-12 hours of fasting. Each test page mentions fasting requirements clearly.

Hematology

Hematology