Question 1

How do I book a lab test on PingMeDoc?

Accepted Answer

Search for your test, add it to cart, select your patient profile, choose your address and a convenient time slot, and pay online. Our phlebotomist will visit your home to collect the sample.

Question 2

Is home sample collection available in my area?

Accepted Answer

We currently offer home sample collection across Chennai and nearby areas. Enter your pincode during checkout to confirm serviceability.

Question 3

How soon will I get my lab reports?

Accepted Answer

Most routine tests like CBC, blood sugar, and urine tests have reports ready within 24 hours. Specialised tests may take 3-5 working days. Reports are available in your PingMeDoc dashboard.

Question 4

Are the labs NABL accredited?

Accepted Answer

Yes, we partner with NABL-accredited and ISO-certified diagnostic laboratories to ensure accurate and reliable results.

Question 5

Can I book tests for a family member?

Accepted Answer

Yes. You can add multiple patient profiles in your account and book tests for any family member. Select the correct profile during checkout.

Question 6

Do I need to fast before blood tests?

Accepted Answer

Some tests like lipid profile, fasting blood sugar, and glucose tolerance tests require 8-12 hours of fasting. Each test page mentions fasting requirements clearly.

Question 7

Are your partner labs NABL accredited?

Accepted Answer

Yes, all our partner labs hold NABL accreditation, ensuring standardised testing procedures, quality control, and reliable results that are accepted by doctors and hospitals nationwide.

Question 8

Can I book tests for family members?

Accepted Answer

Yes. You can create family member profiles in your dashboard and book tests for them. Each family member gets their own health records and report history.

Question 9

Can I consult a doctor about my test results?

Accepted Answer

Yes. After receiving your results, you can book a doctor consultation through PingMeDoc to discuss your reports and get personalised medical guidance.

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