Online doctor for back pain
A lower back that seized up after lifting, a stiff neck from hours at the laptop, or pain that runs down one leg. Tell a doctor where it hurts and what makes it worse, and get a clear plan for pain relief, movement and when you need a scan.
- A doctor usually replies within 30 minutes
- A written plan with every consult
- 48 hours of follow-up questions included
- Registered PingMeDoc™ doctors, online across India
Not for emergencies. For severe symptoms, go to the nearest hospital or call 108.
Online consultation for back pain
Most back and neck pain comes from strained muscles and joints, and gets better within a few weeks. Staying gently active helps more than bed rest. Pain that runs down the leg (sciatica) often settles too. A scan is needed only when there are warning signs or the pain does not improve.
An online consult can help with
- Lower back pain after lifting, bending or a long drive
- Neck and shoulder pain from desk work or phone use
- Pain that spreads down one leg (sciatica)
- Back pain that keeps coming back
- Understanding an X-ray or MRI report
See a doctor in person if
- Trouble breathing, chest pain, fainting, confusion or a seizure: go to the nearest emergency department or call 108.
- Numbness around the genitals or buttocks, new difficulty passing urine, or losing control of urine or stool: call 108 now
- New weakness in the legs, or difficulty walking
- Back pain after a fall or an accident
- Back pain with fever, unexplained weight loss, or a history of cancer
- Severe pain that is there all night and is not eased by rest
How an online consultation works
- 1
Tell the doctor what is wrong
A few short questions, about two minutes. Add photos or reports if you have them.
- 2
Pay. The chat opens.
Chat from ₹199. A doctor usually replies within 30 minutes. The doctor can switch to video if needed; some prescription medicines need a short video call first.
- 3
A plan, in writing
What it is likely to be, what to take and what to avoid. A prescription where appropriate, and 48 hours of follow-up questions in the same chat.
- 4
Tests at home, if needed
Book any test the doctor suggests with home sample collection where available, and share the report in the same chat within the 48 hours.
What the doctor may do
- Ask about the pain, the leg symptoms and the warning signs
- Advise on pain relief, heat and staying active
- Show you simple exercises to start with
- Prescribe medicine where clinically appropriate
- Tell you when you need an X-ray, an MRI or an orthopaedic doctor
Tests the doctor may suggest
Only if your symptoms call for them. You can book these with home sample collection where available.
Choose how you want to speak with a doctor
Chat with a registered doctor
From ₹199
Message the doctor and get written advice.
Call with a registered doctor
From ₹299
Speak by voice call at a time that suits you.
- Includes a written note from the doctor. A prescription is issued only if the doctor finds it appropriate.
- 48 hours of follow-up questions in the same chat.
- A doctor usually replies within 30 minutes.
Online doctor consultations from other services typically range from ₹650 to ₹800, based on a review of publicly listed prices in October 2026. Prices change; check the provider's current price before comparing.
Frequently asked questions
Do I need an MRI for back pain?
Should I rest in bed?
Why does the doctor ask about morning stiffness?
Who will I be speaking to?
How much does the online consultation cost?
How quickly will a doctor reply?
Consult an online doctor for back pain today
Chat from ₹199. Ask on WhatsApp if you are unsure whether an online consult suits your problem.